Terms & Conditions

1. Interpretation

1.1 In these Conditions the following words have the following meanings:

“The Customer”
The person(s), firm or company who purchases the Goods from the company.

“The Company”
Climateq Ltd’s registered office is:

12 St.Winifreds Court
3 St.Winifreds Road
United Kingdom

Any contract between the Company and the Customer for the sale and purchase of the goods, incorporating these conditions.

“Delivery Point”
The place where delivery of the Goods is to take place under Condition 4.

Any Goods agreed in the Contract to be supplied to the Customer by the Company (including any or parts of them).

Customer purchasing Goods during business.

Value Added Tax chargeable under English law for the time being and any similar additional tax.

www.climateq.co.uk or such other website domain name as the Company may nominate from time to time.

1.2 In these Conditions references to any statute or statutory provision shall, unless the context otherwise requires, to be construed as a reference to that statute or statutory provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced.

1.3 In these Conditions references to the masculine include the feminine and the neuter and to the singular include the plural and vice versa as the context admits or requires.

1.4 The headings in these Conditions will not affect the construction of these Conditions.

2. Application of Terms

2.1 Subject to any variation under condition 2.3 the Contract will be on these Conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Customer purports to apply under any purchase order, confirmation of order, account application, specification or other documentation).

2.2 No terms or conditions endorsed upon, delivered with or contained in the Customer’s purchase order, confirmation of order, specification or other document will form part of the Contract simply because of such document being referred to in the Contract.

2.3 These Conditions apply to all the Company’s sales and any variation to these Conditions and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by a duly authorised officer of the Company. Nothing in this Condition will exclude or limit the Company’s liability for fraudulent misrepresentation.

3. Orders and Specification

3.1 The Company reserves the right to decline to trade with any Customer.

3.2 Each order which if so accepted shall constitute a legally binding Contract between the Company and the Customer and such contract is hereafter referred to in these conditions as an “Order”.

3.3 The Customer shall be responsible for ensuring the accuracy of any Order and for ensuring that they have supplied all salient and relevant information to the Company to permit the Company to fulfil the Order.

3.4 Orders are accepted by the Company.

3.5 Written confirmation of telephone or fax Orders must be clearly marked ‘Confirmation Only’. The Company will not accept liability for Orders not so marked and duplicate Orders will be charged accordingly.

3.6 Once an Order has been accepted by the company, it cannot be cancelled or amended without the prior written agreement of the Company (or as otherwise provided hereunder).

3.7 The quantity, quality and description of the Goods and any specification for the Goods shall be those set out in the quotation or the Company’s acknowledgement of the Customer’s Order.

4. Delivery

4.1 Customers should provide the full delivery address and contact phone number. Orders will only be despatched to the Customer’s invoice address or an official branch address of the Customer’s Company. Under no circumstances will Goods be delivered to an alternative address.

4.2 Orders are usually processed and ready for despatch within 7 days of receipt by the Company unless otherwise advised by the sales department.

4.3 Once the Order is ready for despatch the company shall arrange for a carrier to deliver the Goods at the Customer’s cost.

4.4 Any time or date specified by the Company for delivery is given in good faith and is intended as an estimate only. The Company accepts no liability in respect of late delivery (subject to clause 5.3 below). Time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery will be within a reasonable time.

4.5 Risk in all goods shall pass to the Customer upon delivery.

4.6 The Company reserves the right to deliver the Order in instalments if practicable to do so. Once the Goods or any part of the Goods has been delivered the Company reserves the right to raise an invoice in respect of the Goods delivered.

4.7 Subject to the other provisions of these Conditions the Company will not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, loss of profits, loss of business, depletion of goodwill and the like loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company’s negligence), nor will any delay entitle the Customer to terminate or rescind the Contract unless such delay exceeds 60 days.

4.8 If for any reason the Customer will not accept delivery of any of the Goods or the Company is unable to deliver the Goods on time because the Customer has not provided appropriate instructions, documents, licences or authorisations (and the Company has materially complied with these terms and conditions):

4.8.1 risk in the Goods will pass to the Customer (including loss or damage caused by the Company’s negligence);

4.8.2 the Goods will be deemed to have been delivered; and

4.8.3 the Company may store the Goods until delivery whereupon the Customer will be liable for all reasonable related costs and expenses (including, without limitation, storage and insurance).

4.9 The Customer will provide at its expense the Delivery Point adequate and appropriate equipment and manual labour for accepting delivery of the Goods. The Company will not be held liable for any delay, damage or additional cost that results from the site or facilities being unsuitable or inaccessible or for insufficient labour being available to affect delivery.

4.10 Weekend delivery is not available.

5. Inspection, Defects and Non-Delivery

5.1 The Customer must inspect the Goods immediately upon delivery and subject to the provisions of Condition 12 below the Company shall not be liable for any defect in the Goods unless written notice is given within a reasonable period of time (normally not exceeding 7 days from the date of delivery).

5.2 The quantity of any consignment of Goods as recorded by the Company upon despatch from the Company’s place of business shall be conclusive evidence of the quantity received by the Customer on delivery, unless conclusive evidence is provided to the contrary.

5.3 The Company will not be liable for non-delivery of Goods unless written notice is received by the Company within 5 days of the specified date when the Goods should have been delivered.

5.4 Any liability of the Company for non-delivery or non-performance or for Goods notified as defective on delivery shall be limited to replacement of the Goods within a reasonable time or to a refund of the price paid in respect of the Goods.

6. Trade Returns

6.1 In respect of all Trade sales the following returns policy shall apply:

6.1.1 no order can be cancelled or accepted for credit without prior written authority of the Company;

6.1.2 if cancellation or credit is accepted by the Company the Customer must:

a) obtain a returns authorisation number from the Company prior to returning the Goods; and

b) having received an authorisation number return the Goods to the Company at the Customer’s risk and expense, unused and unopened and in their original packaging.

6.1.3 Goods returned as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the Company but will be subject to a restocking fee of 20% of the invoice value of the Goods plus carriage.

7. Risk / Title

7.1 The Goods are at the risk of the Customer from the time of delivery.

7.2 Ownership of the Goods shall not pass to the Customer until the Company has received in full (in cash or cleared funds) all sums due to it in respect of:

7.2.1 the Goods; and

7.2.2 all other sums which are, or which become due to the Company from the Customer on any account.

7.3 Until ownership of the Goods has passed to the Customer, the Customer must:

7.3.1 hold the goods on a fiduciary basis as the Company’s bailee;

7.3.2 store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as the Company’s property;

7.3.3 not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;

7.3.4 maintain the Goods in satisfactory condition and keep them insured on the Company’s behalf for their full price against all risks to the reasonable satisfaction of the Company, from the date of delivery. On request the Customer shall produce the policy of insurance to the Company;

7.3.5 hold the proceeds of the insurance referred to in condition 7.3.4 on trust for the Company and not mix them with any other money, nor pay the proceeds into an overdrawn bank account;

7.3.6 notify the Company immediately if it becomes subject to any of the events listed in clause 7.5; and

7.3.7 give the Company such information relating to the Goods as the Company may require from time to time, but the Customer may resell or use the Goods in the ordinary course of its business.

7.4 If before title to the Goods passes to the Customer, the Customer becomes subject to any of the events listed in clause 7.5, or the Company reasonably believes that any such event is about to happen and notifies the Customer accordingly, then provided that the Goods have not been resold or irrevocably incorporated into another product, and without limiting any other right or remedy the Company may have, the Company may at any time require the Customer to deliver up the Goods and, if the Customer fails to do so promptly, enter any premises of the Customer or any third party where the Goods are stored in order to recover them.

7.5 The Customer’s right to possession of the Goods shall terminate immediately if:

7.5.1 the customer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for the winding up of the Customer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Customer; or

7.5.2 the Customer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe/perform any of his/its obligations under the Contract or any other contract between the Company and the Customer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Customer ceases to trade; or

7.5.3 the Customer encumbers or in any way charges any of the Goods.

7.6 The Company shall ne entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from the Company.

7.7 The Customer grants the Company, its agents and employees and irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or where the Customer’s right to possession has terminated, to recover them.

8. Price

8.1 The price for the Goods is as set out in the quotation provided to the Customer or as published in the Company’s current published price list. All prices quoted are valid for 30 days or until earlier acceptance by the Customer.

8.2 The Company reserves the right to alter the price of the Goods at any time in its absolute discretion and without prior notice.

8.3 The price for the Goods shall be exclusive of any VAT and all costs or charges in relation to loading, unloading, carriage and insurance all of which amounts the Customer will pay in addition when it is due to pay for the Goods.

9. New Accounts

9.1 Customers wishing to open a credit account must supply two trade and one bankers’ reference. The Company may undertake a search with a credit reference agency before providing credit facilities.

9.2 The Company may in its absolute discretion decide to grant, refuse or discontinue any credit limit at any time. In accepting a credit account, the Customers consents to the Company transferring information to third parties who may:

a) use, analyse and assess information about the Customer and the transactions entered into between the Customer and the Company; and/or

b) give information about the Customer and its indebtedness to the Company’s insurers, guarantors or indemnifiers bankers or any third party to whom the Customer’s indebtedness is transferred in order that they can enforce their rights or comply with their obligations.

10. Payment

10.1 Payment of the price for the Goods is strictly within 30 days end of month of the invoice date for account customers or at the time of order for all non-account holding Customers. There are no early settlement discounts. Late payment may result in orders being delayed and or cancelled by the Company.

10.2 Payment from overseas clients shall be on a pro-forma basis unless a credit account has been arranged in which case payment shall be 50% with order and the balance of 50% to be paid 30 days from date of invoice.

10.3 Time for payment shall be of the essence.

10.4 No payment shall be deemed to have been received until the Company has received cleared funds.

10.5 All payments payable to the Company under the Contract shall become due immediately upon termination of this Contract despite any other provision.

10.6 The Customer shall make all payments due under the Contract without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Customer has a valid court order requiring an amount equal to such deduction to be paid by the Company to the Customer.

10.7 If the Customer fails to pay the Company any sum due pursuant to the Contract the Customer will be liable to pay interest to the Company on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of Barclays Bank plc, accruing on a daily basis until payment is made, whether before or after any judgement. The Company reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.

11. Cancellation

11.1 The Company may within four weeks of receipt of an order from the Customer cancel the Customer’s order for any reason whatsoever

11.2 In the event that the Company cancels the Customer’s order under Condition

11.1 above then the Company shall return any part of the purchase price paid. In accordance with Condition 10.1 to the Customer and for the avoidance of doubt shall have no further liability to the Customer whatsoever.

12. Quality

12.1 For Goods manufactured by the Company, the Company grants the following guarantee:-

12.1.1 That the Goods will be free from defects in material and workmanship for a period of 12 months (3 months in the case of reconditioned Goods) from the date of despatch by the Company.

12.1.2 Upon notification of a defect within the material or workmanship of the Goods being upheld by the Company the Company shall free of charge at its option either repair or replace the defective Goods


a) Notice of the defect is given to the Company upon its appearance and

b) such defects shall be found to have arisen solely from faulty workmanship or materials and

c) the defective goods shall be returned to the Company at the Customers expense if so requested by the Company (if the claim is upheld the Company will refund reasonable carriage costs paid by the Customer).

12.2 The Company shall not be liable for a breach of any of the warranties in condition 12.1.1 if:

12.2.1 the Customer makes any further use of such Goods after giving such notice; or

12.2.2 the defect arises because the Customer failed to follow the Company’s oral or

written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice; or

12.2.3 the Customer alters or repairs such Goods without the written consent of the Company.

12.3 If the Company complies with condition 12.1.2 it shall have no further liability for a breach of any of the warranties in condition 12.1.1 in respect of such Goods.

13. Limitation of Liability

13.1 Subject to condition 14 the following provisions set out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer in respect of:

13.1.1 any breach of these Conditions; and

13.1.2 any representation, statement or tortuous act or omission including negligence arising under or in connection with the Contract.

13.2 All warranties, conditions and other items implied by statute or common law (save for the conditions implied by section 12 of the Sales of Goods Act 1979) are, fully permitted by law, excluded from the Contract.

13.3 Nothing in these Conditions excludes or limits the liability of the Company for death or personal injury caused by the Company’s negligence or fraudulent misrepresentation or any matter for which it would be unlawful for the Company to exclude or restrict liability.

13.4 The Company’s total liability in contract, tort (including negligence or breach of statutory duty,) misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Contract shall be limited to the Contract price; and

13.5 the Company shall not be liable to the Customer for any indirect of consequential loss or damage (whether for loss or profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.

13.6 The Customer must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from the Company. The importation and exportation of certain Goods may be prohibited by certain national laws and the Company makes no representation and accepts no liability in respect of the export or import of the Goods purchased.

14. Force Majeure

The Company reserves the right to defer the date of delivery or to cancel the Contract (without liability to the Customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate of suitable materials (a ‘Force Majeure Event’), provided that, if the event in question continues for a continuous period in excess of 90 days, the Customer shall be entitled to give notice in writing to the Company to terminate the Contract. Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure Event.

15. General

15.1 Each right or remedy of the Company under the Contract is without prejudice to any other right or remedy of the Company whether under the Contract or not.

15.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidablity, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.

15.3 Failure or delay by the Company in enforcing or partially enforcing any provision of the Contract will not be construed as a waiver of any of its rights under the Contract.

15.4 Any waiver by the Company of any breach of, or any default under, any provision of the Contract by the Customer will not be deemed a waiver of any subsequent breach or default and will in no way affect the other terms of the Contract.

15.5 The parties to this Contract do not intend that any term of this Contract will be enforceable by the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

15.6 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the non-exclusive jurisdiction of the English courts.

16. Communications

16.1 All communications between the parties about this Contract must be in writing and delivered by hand or sent by pre-paid first-class post:

16.1.1 (in case of communications to the company) to its registered office or such changed address as shall be notified to the Customer by the Company; or

16.1.2 (in the case of communications to the Customer) to the registered office of the addressee (if it is a company) or (in any other case) to any address of the Customer set out in any document which forms part of this Contract or such other address as shall be notified to the Company by the Customer.

16.2 Communications shall be deemed to have been received:

16.2.1 if sent by pre-paid first-class post, 2 days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting);

16.2.2 if delivered by hand, on the day of delivery.

Climateq Ltd
Bourne House
23 Hinton Road
United Kingdom

T +44 (0)1202 201480
E info@climateq.co.uk
W www.climateq.co.uk

Registered company no. 7363890
VAT no. 994 2589 60

Our trusted clients

Don't just take our word for it

The savings made by installing the controls was very quick. We’ve already seen a reduction in our energy use as a result and have calculated that the return on investment will be around six months which is outstanding. I’d certainly recommend other organisations and businesses install these controls. Climateq provided excellent support during the installations and any technical follow up help that was required.

Matteo Littera, Energy Manager - University of Salford

We worked with Climateq on an EPC that we were undertaking on behalf of St.George’s Hospital in London. This is an exceptionally busy hospital & we’d identified that the client was wasting a significant amount of energy cooling empty rooms. We therefore installed 150 Attendant controls across the estate to ensure that this waste was minimised. Climateq’s management of the project was excellent & the controls did exactly what we expected them to so we couldn’t have been happier.

Chris Coughlan, Construction Manager – Energy Performance, British Gas Business

We installed 18 ATT controls in our Dental Block and added the ATT’s window and door sensors to maintain a comfortable environment for staff and patients while also reducing costs, energy and carbon. Climateq’s service and technical support was excellent so following the success of this scheme we’ve decided to fit the ATT as standard to all new AC installations. Climateq is a great company with proven technology that has saved us loads of energy and money. I do not recommend many companies, but Climateq have built a good company in which I have confidence, long may it continue.

Andy Johnson – Energy Manager, Royal Liverpool and Broadgreen University Hospitals NHS Trust

High temperatures in Portugal means that the country is very HVAC reliant so effective control of air conditioning assures our clients of a significant reduction in operational costs. We undertook a logging exercise using the Attendant so we could examine the actual savings. We were extremely impressed when we saw that the Attendant had reduced the running costs by 52.67%.

Alfonso Martins - Technical Director, ElectroRep, Portugal

We have hundreds of air con units which are often left on overnight or all weekend. Our energy partner installed a data logger so that we could conduct a proper evaluation of the technology. Unsurprisingly, the data showed that when the Attendant was removed, the air conditioning was running all weekend. The case was proven and we placed an immediate order.

Mike Wilkinson – Energy Manager, Morecombe Bay Hospital

I own a holiday home in Spain. During the summer months our energy bills are huge owing to the fact that guests go out all day and leave the air con running. I contacted Climateq who were extremely helpful. They recommended their Attendant which was very reasonably priced. The installation which I did myself, was easy and I now have total peace of mind that my costs are being effectively managed. I thoroughly recommend the Attendant to anyone wanting to reduce their air con running costs.

Dave Green - Property owner, Costa Blanca

We were asked to investigate an increase in energy consumption in a recently built ICT suite at one of our primary schools and discovered that the air conditioning was constantly being left on despite the fact that the room was regularly unoccupied. Our calculations proved that we would see a return on investment in around 6 months which is well within the Council’s expected payback period of 3 years.

James King – Energy Manager, Bristol Council

James Paget Hospital commissioned 30 controls as part of an ongoing drive to reduce costs. The Attendant was easy to install which meant minimal disruption to the client’s working operation. Because the Attendant has proven energy and CO² reductions with a short payback period, we have since supplied and installed numerous controls for many of our other clients who are equally as happy.

Adrian Bonfield – Branch Manager, Adcock Air Conditioning

Thank you for all your assistance helping me set up the WiREMS system in my apartment. Your customer service was excellent, you responded within minutes to my enquiry and the system was set up to my needs following your very clear and precise instructions over the phone. The follow-up data sets are now safely stored and will be used to update the settings as required. The system works very well and saves significant energy usage, ensuring the heating or cooling is focused in a controlled environment. Once again, thank you for your excellent service.

Steve Yollan - Owner, Home Yolland, Acapulco Playa, Nerja, Andalucía, Spain

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